At Tickmarka, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team immediately after placing your order. Cancellations cannot be processed once the order has entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Refunds will only be issued for the cost of the returned merchandise. Original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with details of your purchase and refund request.
For payments made via PayPal, please check your PayPal account balance before contacting us. Refunds to PayPal accounts are typically processed immediately but may take 1-2 business days to appear in your balance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Tickmarka
Address: 2592 Keyser Ridge Road, Greensboro, North Carolina
E-Mail: [email protected]
Phone: +1336-447-7441
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
